# Why Analysts Operate in the Shadows By:: [[Brian Heath]] 2023-11-18 Some analysts are said to operate in the organizational shadows. They listen more and speak less than others, have the respect of senior leaders but do not advertise any particular agenda in public discussions, and seem to show up with something valuable at critical times. These behaviors are considered shadow operations because they are counter to how people in organizations typically behave and get ahead. So, people assume that the analysts must be up to something mysterious. Most people in organizations speak more than listen, are inadvertently transparent about their agenda, and put on tap dance shows at critical moments. When an analyst is operating in the shadows, it is likely because it is the most effective strategy for their job. It enables two things. First, it helps one understand the nature of the situation so one can anticipate needs and reduce organizational anxiety. Second, it lets the people and organization emote feelings of anxiety and uncertainty without getting in the way. This tends to resolve most situations by itself. Assuming that the organization wants to improve, helping organizations and people make better decisions is often just a matter of therapy enablement. Does one need to know the thoughts of a therapist to improve one's condition? No, but individuals often select paths toward improvement by emoting to a therapist who listens, asks questions that challenge assumptions, and provides alternative assessments. As mysterious as the therapist may be, one will grow to trust them if one sees outcomes. Similarly, as analysts work with management, management will grow to trust the analyst in ways that confuse the uninformed outsider because therapy sessions are often private for a reason. Thus, the myth of shadow operations propagates as others struggle to gain the same amount of trust. If one wants to bust the myth, ask the analyst what they are up to. They'll likely tell you what is happening, which will be incredibly dull. But be prepared for them to ask you questions that may put you on the path to better decisions. #### Related Items [[Analytics]] [[Organization]] [[Anxiety]] [[Self-Improvement]] [[Questions]] [[Listening]] [[Emotions]] [[Decision-making]]